ABSTRACT
Delivery Co. is the final case study organisation reported in this book. It is an interesting and valuable non-union case study for a number of reasons. The organisation differs considerably from those considered in previous cases. It is part of a large foreign-owned multinational, with a wide geographical spread across the UK. Delivery Co. also employs a number of very different occupational groups, has its own separate human resource (HR) function and is engaged in a competitive service sector market. Importantly, it is characteristic of those large non-union employers that pay above average market rates of remuneration, to give what many would describe as an attractive employment package with good terms and conditions. In addition it has a favourable psychological contract and utilises a range of individualised HRM policies and practices that might substitute for the demands for unionisation. In short, Delivery Co. is reminiscent of the larger and more sophisticated household name non-union employers. As with the previous case study chapters, the key features of the employment relationship at Delivery Co. are identified and this is followed by an assessment of factors that appear to shape and modify the relationship.
