ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book discusses things the people know of but may know little about; the ins and outs, drivers and obstacles, to treating each other well. It is not a trawl through the stiff stuff researched and written about what troubles only doctors and managers, and it doesn’t pretend to present solutions for really intractable dilemmas wrapped up in jargon, graphs, diagrams, tables and statistics. The book is no propaganda spiel because it’s independent of political agendas, and it’s not bogged down in political correctness: patients are patients, some doctors are men, nurses women, and however good the people are, however many targets they meet, however much the people primp and preen, shit happens. It discusses some of the bits of what’s wrong with the NHS, and some of what’s right.
