ABSTRACT
Data were collected partly by analyzing, in the 6 plants, recorded information about budgets and standards, and the performance measured by them. Next there were extensive structured interviews of staff employees and staff and line managers. These interviews focussed where necessary on each ‘measurable dimension of the production process separately. Data processing consisted of computer calculations of product moment correlation coefficients for the total sample, plus separate factor analyses for staff and line data. Special attention had to be paid to the effect of subgroups within the total interviewee sample.
