ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book offers a simple, but highly effective, five-step formula that guarantees successful empowerment. Much has been written about the importance of empowerment and coaching but precious little has been written about “how” to empower and coach subordinates. The book provides the process in an easy to understand and follow five-step process that can be used by leaders at every level of an organization. Readers will know how to effectively coach even the most recalcitrant employee and have the techniques to ensure continued development. The author reveals in what is truly a “No Excuses” environment, he learned that coaching and command go hand-in-hand to form true leadership ability. Tested by combat in Vietnam and a management career, he has used this same concept and it has worked every time.
