Towards ISDN. The Implications of the Introduction of an Integrated Services Digital Network and Telematic Services for a Telecommunications Company: José Luis Rodriguez Lopez

SUMMARY This paper attempts to offer an overview of the evolution undergone by the Spanish Telephone Company, because of the introduction oftelematic services, the digitization of the network prior to integration in the ISDN and the ongoing process of deregulation. Emphasis is placed on the consequences that may arise from telematics. These may be quantitative, related to the redistribution of personnel into different positions, and qualitative including new jobs, changes in attitudes, training needs, and so on. Lastly, certain implications for work, organization and management are discussed.