ABSTRACT
Of the 3Ts, technique is at first sight all about application. Technique, as we have already noted in Chapter 6, has to be worked at hard, indeed very hard. The 10,000-hour rule of ‘deliberate practice’ is not an exaggeration. But there is a major difference between business and those areas such as music, sport and chess from which the 10,000-hour rule emerged. The difference is that in business the rules of the game are changing all the time. What worked last year will not work this year. Products, services and ways of doing things are short lived. This, as we have discussed earlier, is the ‘New Normal’.
