ABSTRACT
A large percentage of start-ups are recorded as failing in the first few years. Some close down; others ‘disappear’ but actually survive with a new owner after being bought out. Established organisations are not protected from the forces of change and competition, and the same things happen to them. There is an important difference between (complete) failure and failing but coming through with resilience. To give themselves the best chance of succeeding, organisations must (continue to) ‘do the right things right’. In this chapter we explore what this means—in a changing world it invariably implies change.
