ABSTRACT
In this chapter we focus on the client as a central influence in the decisions made by knowledge-intensive firms (see Figure 2.1). Client position https://s3-euw1-ap-pe-df-pch-content-public-p.s3.eu-west-1.amazonaws.com/9780203806692/dc5fdf5f-c5f7-45ff-9a6a-a483724006cb/content/fig2_1_C.jpg" xmlns:xlink="https://www.w3.org/1999/xlink"/>
