Open Universities Australia (OUA) is Australia’s largest online higher education

provider. It is a broker for seven shareholder universities (Curtin University,

Griffith University, Macquarie University, Monash University, RMIT University,

Swinburne University of Technology and University of South Australia) and 11

other public and private education and training providers. Offering more than

1,040 units and 131 qualifications from these quality-assured providers, OUA

arranges for a very wide range of study options in Arts, Business, Education,

Health, IT and Law and Justice. Since its inception in 1993, it has had over

120,000 enrolments and over the past 3 years has grown at a rate of over 25%.

Quality assurance (QA) is a vital concern of OUA and this chapter details the

steps taken to meet the stakeholders’ requirements, assure and improve the quality

of the courses and services and operate in a fiscally responsible way.