ABSTRACT
This chapter explores the interactions between TSV shopping and the provision of support services and facilities. The particular amenities to be considered are information services, accommodation, transport and parking, restrooms and public spaces. These amenities are highlighted in the TSV Visitor Experience Model presented in Figure 8.1. Many of these amenities can be regarded as ‘hygiene factors’ (Herzberg 1968). If they are provided or delivered effectively they are unlikely to be memorable items defi ning the visitors’ experience. On their own they may not even contribute to visitor satisfaction. If these amenities are lacking in any way they are likely to become a major source of visitor dissatisfaction. In terms of the key perspective guiding this volume the failure to provide these facilities will undermine visitor mindfulness with broad ranging and negative consequences for the trip to the TSV.
