ABSTRACT
This book is about a long-ignored determinant of students’ satisfaction with their university studies – their perception of how fairly they are judged, marked, ranked and rewarded for demonstrating their capabilities at university. In the high stakes competitive field of higher education, students are increasingly positioned as ‘clients’ whose views on their university experience are considered vitally important. Yet, paradoxically, little research has been undertaken to find out more about how students decide whether they have been treated fairly, and what they do about it. This book fills a major gap in our understanding of these issues.
