ABSTRACT
The white-collar ‘class’ is coming apart, along a seam that stretches across the spectrum of technical, managerial and sales occupations. The segmentation, as was detailed in the previous chapter, is occurring along an axis between workers who serve as ‘brains’ and those who serve as ‘hands.’ In short, creative decisionmaking and control are increasingly the preserve of well-paid, sometimes ‘glamorous’ specialists; while the jobs of the majority of technicians, general office workers, and sales and service staff tend to become more machine-oriented, less interesting, and harder to move up from.
