ABSTRACT
This book deals with a relationship full of tension: the one between managers and professionals. Professionals are the people who do what is called the ‘real work’ in our society. They are engineers, judges, medical doctors, teachers, police officers, actors, pilots, and so on. They maintain power plants, they pass verdicts, they operate, they teach, they catch criminals, and they move and inspire us. Their work often requires specialist knowledge, which they can only maintain by constantly gaining new experiences. For many professionals, their profession is their passion: they are strongly motivated because they love what they do.
