ABSTRACT
Briefi ng has become increasingly important as users of buildings have become more demanding, accommodation more critical to business success and clients have increasingly found that the buildings they procure are often inappropriate for their needs. In this era of rapid change, upfront briefi ng is recognised as a means of achieving greater clarity and more predictability. For clients, an assurance that their buildings can respond to change in a reasonably predictable way is important, whether it is to enable individual staff to change from working in individual offi ces to working in groups, or to enable the organisation to lease part of the building to someone else.
