ABSTRACT
This chapter establishes the linkages between Total Quality Management (TQM) and the European Foundation for Quality Management Excellence Model (EFQM EM). The EFQM Excellence Model’s constituent parts are established along with the advocated advantages of deployment and selfassessment methodologies. The chapter also provides a flow diagram designed by the book’s authors, which should prove a useful tool for construction-related organisations engaged in the implementation process of the EFQM EM.
