ABSTRACT
As stated and implied throughout this book, impression management is much more than an abstract concept without real-world implications. Depending on how broadly one interprets impression management, it is a personal process, an organizational process, and an industry. In terms of being an industry, people invest money in managing their impression through such means as clothing, hairstyling, working out in gyms, as well as hiring the services of personal trainers, personal brand coaches, and plastic surgeons. Our study of impression management concludes with an overview of its major functional and dysfunctional consequences. However, we emphasize outcomes based on the ethical and appropriate use of impression management leading to positive consequences for individuals and organizations. Figure 11-1 provides an overview of the amount of empirical support for the major conclusions and findings presented in the chapter.
