ABSTRACT
Managing the organization, as an organization, is a complex, demanding task. As discussedin Chapters 11 through 13, the management of macro organizational behavior requires that managers deal with issues of power, conflict, structure, and organization design. In addition, as will be discussed in this chapter, managers must assess and actively shape the culture of norms, values, and ways of thinking that influence behavior throughout the firm. As they deal with all of these issues, managers must also solve problems originating in change processes and the outcomes these processes bring forth.
