ABSTRACT
By the end of this chapter you will be able to:
demonstrate an understanding of what is meant by ‘performance appraisal’ within a sport and leisure context;
appreciate the differing sport and leisure contexts in which performance appraisal can be applied;
provide a critical appraisal of the different options available to organisations;
appreciate the pivotal role of the customer in this process;
develop an insight into the wider systems context of evaluating and rewarding performance.