ABSTRACT
The information society is a complex phenomenon worldwide, but systems-thinking and systems methodologies are here to help us make sense of our practice so that we can improve our societies as ‘whole systems’. We do not have only one type of information society but a variety of them. The dynamics between developments in information and communication technologies (ICTs), their adoption by groups of people, and some unexpected consequences in ICT use make us think of phenomena of transformations, engagements and unintended consequences. Each of these phenomena manifests itself in different forms, and requires us to exert critical thinking when using systems methodologies as reported in the previous chapter.
