ABSTRACT
Knowledge Management (KM) is a key approach designed to aid superior decision making and solve current business problems such as competitiveness and the need to innovate in a dynamic, complex and global environment (Wickramasinghe and von Lubitz, 2007). The premise for the need for KM is based on a paradigm shift in the business environment where knowledge is now recognized as central to organizational performance (Drucker, 1993; Ichijo and Nonaka, 2007; Jafari et al., 2008). This macro-level paradigm shift also has significant implications upon the micro-level processes of assimilation and implementation of KM concepts and techniques (Swan et al., 1999), i.e. the Knowledge Management Systems (KMS) that are in place.
