ABSTRACT
Good communication skills are needed in everyday life, in study at college or university, and in any career based on such studies. Yet, after more than twelve years at school, many students entering higher education are unable to express their thoughts clearly and effectively in their own language. They need to improve their writing and to develop their ability to converse, to discuss, to argue persuasively, and to speak in public. Indeed, employers complain that after a further three years in college or university, many students applying for employment still have poor communication skills.
