ABSTRACT
Total Quality Management (TQM) has emerged as a field based on the recognition of the work of several major leaders of the quality movement, namely Edward Deming (1981), Joseph M. Juran (1986), Philip Crosby (1979), Kaoru Ishikawa (1985), Garvin (1988), Feigenbaum (1991), and Genichi Taguchi (Taguchi et al. 1988).
