ABSTRACT
The Thomas-Kilmann Conflict Mode model is widely used to describe how conflict is resolved. The model compares how assertive a party is to how cooperative a party is regarding any issue. The model can be used to judge users' own approach on any one issue or the approach by a counterparty to an issue. Each person has an emotional style. Some are more relaxed, warm, insistent, empathic, introverted, or extroverted. Knowing more about themselves, their team, and their counterparties will help users adjust to their style and improve communication. Emotional Intelligence is the ability to correctly identify and understand the feelings of others. Knowing those feelings makes it more possible to find solutions that user negotiation partners will accept. It is possible to compare individuals based on their styles. The ideal decision-making process is one that is conducted in multiple steps without time pressure by experienced people.
