ABSTRACT
This chapter, “Cultivating compassionate organizational cultures”, examines the pivotal role of organizational culture in either nurturing or hindering compassion competence among its members. It offers practical guidance for the cultivation of compassionate cultures. This chapter is divided into three core sections. The first applies Edgar Schein's three levels of culture model to the context of compassion, drawing from real-world examples across diverse organizations. The second explores the interplay between compassion and equity, diversity, and inclusion (EDI), shedding light on how compassionate cultures can bolster EDI. The final section provides actionable recommendations for leaders and practitioners aiming to influence organizational culture and foster compassion competence. While the chapter contends that compassionate cultures yield substantial positive outcomes for individuals, organizations, customers, and society, it is also acknowledged that they are not without potential pitfalls such as compassion fatigue and the complexities of managing emotional labor and ethical dilemmas. Just as prudent governance ensures stability, organizations fostering cultures of compassion can promote well-being, ethical leadership, and innovation within their ranks.
