ABSTRACT
In this chapter, we explored the management of diversity, covering its key approaches and interventions, which account for the riches and limitations of diversity management. The chapter starts with diversity as a strategic concern. The second approach is managing diversity as a process with antecedents, correlates and consequences. The process model makes it possible for diversity managers to set the scene for diversity interventions and prepare the organisation in line with adequate cultural, material and moral preparation. Then several diversity management interventions could be crafted to fit the contextual requirements and garner expected outcomes. The contextual approach to diversity management involves crafting a diversity intervention with the geographic, historical, cultural and symbolic circumstances of the organisation. The multilevel approach recognises the interplay between macro social, political and economic context; meso organisational relations; and micro individual choices and chances in shaping diversity interventions. The relational approach situates diversity interventions in the multilevel relational context across history. The maturity approach combines contextual contingencies with the depth of diversity interventions, articulating three levels of information giving and receiving and structural and cultural changes as diversity interventions. The chapter also has a section on specific diversity interventions typically used in organisations to manage diversity. There is also an illustrative case of failure of diversity interventions.
