ABSTRACT
Through the years, the concepts of quality management became a highly intuitive part of the day-to-day work. Risk management is a proactive and highly valuable element of a healthy quality system because it supports excellent decision making. Incorporating risk management into the strategy can potentially help avoid special cause variation, and/or ensure that people are well positioned for change when the unexpected hits. In addition to supporting strategic decision making and planning, it works to increase control of the system by decreasing vulnerability to unpleasant surprises people did not see coming, referred to going forward as career quality events. Identifying potential risks can elicit the level of commitment required to fuel change within an organization, and within yourself. Risk assessment and management are consistent with change management principles. A 5-star career is worth the time and effort it takes to create and maintain it. Today, the science of quality management weaves through our daily lives, invisible to most people.
