ABSTRACT
As counselors must address issues of trauma, depression, anxiety, addiction, chronic mental illness, and others, the ability to remain emotionally regulated is a critical necessity. Such is the case in managing challenging clients and also in collegial relations as well. Because stress can become the flash point for conflict between co-workers, an ability to self-monitor negative cognitions and refrain from negative behavior become paramount. This is where emotional intelligence or EQ comes into play. EQ begins with healthy self-talk, positive peer interactions, addressing conflict in a proactive manner, and asking for and providing honest feedback from colleagues. As unaddressed workplace conflict can fester into chronic negativity resulting in occupational turnover, EQ among supervisors and clinicians is of utmost importance. Chapter 9 addresses EQ and related strengths for beginning and experienced counselors in practice.
