Technology moves very rapidly with power and functionality increasing as prices plunge. While this is undoubtedly an opportunity it is also a problem: why invest now if prices will be better in a few months’ time. This is then a recipe for stagnation and ultimately market irrelevance. Organisations need to accept that constant technological change, via evolution rather than revolution, is the answer.

Constant change is difficult to manage. It requires a deep understanding of the current situation as well as insights into likely futures. And working towards those futures needs careful planning combined with the flexibility to change direction if necessary. Success will come mainly from three things: understanding people (employees and customers); being innovative; and reaching for excellence. With that philosophy in place, individual projects, or programmes of linked projects, can be implemented. But their success will only come if governance controls are combined with the freedom to think differently and to fail well.37