ABSTRACT
The House of Quality combined the requirements from the customer side by using Critical to Qualities and adding the Research and Development defined Quality Control (QC) metrics. House of Quality 2 (HOQ2) is built by interconnecting elements of the previous House, House of Quality 1 the Customer house. The findings in HOQ2 are just as impactful as the first house. HOQ2 was combined with metrics that have been gathered from various sources and reveals interesting relationships. These interactions are expressed by looking at the ranking of the QC metrics either at the bottom of HOQ2 or at the Pareto chart. The information will be used later to assess proactively the Quality metrics that can be used in operations. The matrix of weighted information from the two sources cited helps us understand those requirements in a balanced manner. The HOQ2 will be built by using the QC metrics.
