ABSTRACT
This chapter will bring together the various strands of performance management referred to throughout the book, providing the reader with an understanding that anything a facility manager completes must get measured. Therefore, facility managers need to be clear about what their priorities are and what measures they need to monitor in order to demonstrate personal, team, facility, and corporate effectiveness. The chapter will specifically discuss the concepts of benchmarking and performance analytics and how measuring performance helps sport facility managers achieve better results by enabling them to understand the drivers of performance and how to influence them. The chapter also provides techniques that a sport facility manager can utilize to integrate performance analytics data within the organizational culture to provide a clear focus on business essentials and offers courses of action for continuous improvement for the sport facility and the organizational structure.
