ABSTRACT

A natural conversation represents a safe context where people can share their authentic emotions, as a valuable part of their humanness. In the business environment, there is a myriad of formalities which oftentimes hinder the communication process, making conversations structured, distant, and cold. When people hold natural conversations, they drop these masks and become more aware of their shared humanness, which prompts them to interrelate in a more expansive and meaningful manner. In the workplace, but also in business environments, conversations are affected by these hindrances. In extreme cases, conversations become mechanical and dehumanised conversations, resembling interactions between blind automatons. People working for a company should have frequent natural conversations with internal stakeholders (other employees) and external ones. In the business environment, most conversations are unnatural; they tend to be utterly goal-oriented. In natural conversations, this type of sentence is avoided, because subtle or overt confrontation creates friction and disrupts the flow of the interaction.