ABSTRACT

This chapter looks at the continuation of care workers’ journeys into live-in care after being recruited by a care agency. It presents the matching practices of care agents and provides an insight into the process that defines in which households care workers are placed. The chapter shows care workers’ experiences of how they travel to their workplaces and describes how care agents organise care workers’ journeys and, in so doing, how they set up an infrastructure tailored to care workers’ specific mobility patterns. ‘Matching’ is the process of choosing in which households care workers will be placed and thus for which care recipients the care workers will be caring. In order to manage the lists of care workers and care recipients and the overall matching process, some care agencies use data management software. Although agencies can facilitate human work with the help of computers and software, the matching process can only be streamlined to a certain extent.