ABSTRACT
This chapter presents the case study of a Jo. Working as a Nurse Unit Manager at Bankstown Hospital seems a perfect job for a dynamo like Jo. When Jo describes herself as a ‘baby boomer’, she is referencing the Korean War, rather than the Second World War. As a young child, around the age of six or seven, Jo and her family, which included her parents and her two brothers and sister, drove 100 kilometres north, to a town called Incheon, which forms an outer rim to the sprawling city of Seoul. Recognising that she would need to improve her English language skills, Jo enrolled to study English in Melbourne in 1987. Jo realised a long time ago that it was important to stand up for herself in her relationships and to educate both her colleagues and her patients about the value of difference and the need to respect acknowledge and make room for the inclusion of ‘difference’.
