ABSTRACT

Access and service across a divide is one sort of political exchange with its own stresses, characteristics and more or less unstable solutions. It is distinct from but related to political functions at other levels. The function of service means some potential recipients with access to other people providing the service, or allocating it at that point of access. The service, the point of access and the people have to be more or less visible. Access for service becomes sharply distinguished from other organizational functions which other organizational members may be interested in; service is what the customer is interested in. Queuing is two things: a solution to competition about the allocation of administered services by applicants meeting certain conditions of access, and reconciliation at the point of service, of the competition about cognition, between the applicant and the rank and file servant.