ABSTRACT
The increasing number of people who seek treatment at health care facilities provides a surge in demand that is too large for public hospitals. Lean is an efficiency improvement model for organizations that is widely used by hospitals today. The appointment of Lean in the strategic realm was motivated by research results that found a relationship between Lean implementation and strategic aspects. Strategic aspects include operational management, employee health and quality of life, competitive advantage, and organizational learning. Since then, Lean has attracted various industries throughout the world and is being applied in many operational aspects besides manufacturing. Lean healthcare is defined as the “elimination of waste in every field of activity with the aim to reduce inventory, cycle of service time, and cost. In the context of healthcare, the management system is important for providing high-quality patient care.
