ABSTRACT
This chapter deals with two limitations of this approach. The first is that in focusing on shame, it excludes consideration of other emotions, such as grief, fear, and anxiety, which may also play a role in conflict. The second limitation concerns the concept of acknowledgment. The chapter focuses on unpacking the concept of acknowledgment and suggesting how it might help with the vast problem of reconciliation between nations. It reviews the work of Goffman and Tavuchis on remedial actions, with special emphasis on the sociology and psychology of apologies. The chapter proposes that successful apologies require acknowledgment of feelings. It provides a discussion of the problem of including other emotions in the analysis of conflict. The Gottschalk-Gleser procedure confounds subjects that may provoke emotion, death, and mutilation, and various basic emotions with one another. The chapter also presents some closing thoughts on the key concepts discussed in the preceding chapters of this book.
