ABSTRACT
This chapter considers the relationships, organization, problems, and accomplishments of the telegraph and telephone services. The British Post Office renders a more numerous and important group of services than any other national postal organization, with the possible exception of the German. The ultimate master of the Post Office is the House of Commons, which exercises control by means of the annual debate on the Estimates and by questions addressed to the Postmaster-General. These instruments of control are based upon the underlying reality of the Postmaster-General's responsibility to Parliament. An official of the National Institute of Industrial Psychology, after having made comprehensive investigations in the Post Office and in many private and public utility concerns, concluded that 'Business houses ought to follow the example of the Post Office in its methods and the Post Office ought to follow the example of business houses in making the best of itself'.
