ABSTRACT
One of the great benefits of doing change management well is that the process creates increased change capacity in the organization—meaning that subsequent changes occur in an environment that is more change enabled. The overarching purpose of change management is to accelerate the speed at which people move successfully through the change process so that anticipated benefits are achieved faster. There are a number of terms that people use to refer to the work involved in managing the people side of a change effort. The environment in which the change occurs is important because while the change itself is an external event— the electronic health record implementation, clinical integration, a reorganization, proposed outsourcing, and a promotion—the transition from old to new that those who are impacted experience is a psychological and emotional process. Technology adoption is about creating a context, an environment, in which change can be achieved and sustained over the long term.
