ABSTRACT
This chapter discusses each of the three basic steps to collaboration: analyze the problem, brainstorm solutions, and reach consensus on the best solution in detail so one is equipped to build a bridge with another person whenever conflicts arise and explores some basic concepts about conflict. Research has found that conflict is a part of all relationships and that there are constructive and destructive approaches to addressing interpersonal conflict. Avoidance is the act of ignoring, fleeing, or not responding to a conflict situation. In the long run, frequent accommodation in significant areas of interpersonal conflict can be extremely harmful to the one who chooses to accommodate. Indirectly aggressive responses to conflict are those that are hidden or manipulated expressions of hostility. Far more important than level of education, income, and age, a person’s interpersonal communication skills were perceived by the majority of respondents as most essential in relationship development and satisfaction.
