ABSTRACT

Managing visitors is one of the important ways of managing the impacts of tourism, particularly impacts on the environment but also socio-cultural and economic impacts. Visitor management has been viewed in the past 35 years or so as a significant way to attempt to reduce the negative impacts of tourism. Often this has been through attempts to divert tourists from areas with large volumes of tourists, the so-called ‘honey pots’. Another approach has been to minimize the negative impacts at popular sites by ‘hardening’ (for example, resurfacing paths and footpaths) or by schemes such as ‘park and ride’, which keep cars out of the immediate environment of a popular attraction. This chapter discusses visitor management as a process involving attempts to regulate visitor behaviour. It also considers the management as a process involving education of visitors.