ABSTRACT
The organisation of tomorrow will be built around data and will require smart algorithms to make sense of all that data. The Chief Artificial intelligence (AI) should combine an understanding of the technology with an understanding of what those technologies can do for the organisations strategically. The Chief AI should manage the process of offsetting the weakness of one AI with the strengths of another algorithm and vice versa. There are multiple reasons for organisations to develop a chatbot, including obtaining experience with AI, engaging with customers, reducing the number of employees required for customer support, disseminating information and content in a way that users are comfortable with and, of course, increasing sales. Chatbots offer a great way for organisations to improve their business. Artificial intelligence offers a lot of advantages for organisations by creating better and more efficient organisations, improving customer services with conversational AI and reducing a wide variety of risks in different industries.
