ABSTRACT
Organisations can use smart algorithms to define company processes, deliver customer services, act when necessary and as such define how the organisation operates. This chapter aims to offer business leaders the tools to start transforming them business into a data organisation. It discusses the three main technologies that will make up the organisation of tomorrow: big data analytics, blockchain, and artificial intelligence. Each of these technologies affects the organisation differently. The fast-changing, uncertain, and ambiguous environment that organisations operate in requires organisations to rethink all their internal business processes and customer touchpoints: it requires every organisation to think and act likes a software company, which often means adjusting the purpose and business model of the organisation. Organisations that apply business analytics tools will be better able to understand their organisation as well as their ambiguous and uncertain environment.
