ABSTRACT
In 2007, the Institute for Healthcare Improvement created the Triple Aim, a system of linked goals that simultaneously improve the patient’s experience of care, lower the per capita cost, and improve the health of populations (2008). Noting widespread burnout and compassion fatigue among health care professionals, a Quadruple Aim has been proposed which seeks to improve not only the experience of care for patients but also for providers (2014). Improving experiences in health and social care systems to support the health and wellbeing of all people and the planet requires inherent and designated leadership that elevates the voices of all members of the health and social care teams in the dynamic struggle to create better care for all. Leaders who can effectively build teams with strong, caring, collaborative partnerships within and across the many lines or divisions in health and social care are key to meeting the Quadruple Aim. The skills of listening, loving, and lifting spirits within and across racial and cultural lines are vital to the transformation of health and social care systems into systems that value and support the health and wellbeing of all individuals, populations, and communities.
