ABSTRACT
Being fully present, attentive, and attuned to the nuances of interactions with clients and colleagues can be challenging for busy health and social care practitioners. Studies show that listening to clients without interruption allows for important issues to emerge, reduces the risk of error, and can lead to more efficient rather than longer sessions. Additionally, learning to allow for just the right amount of silence in a relaxed, caring manner supports clients and colleagues in sharing important and heartfelt concerns. Making the decision to offer our full attention to others by not interrupting, keeping our mind free of distractions, and being attuned to non-verbal communication while listening can require concerted re-decision and practice. Physicians typically interrupt patients after listening for less than 30 seconds, yet are being effectively trained to listen for longer periods. Exchanging listening with peers can assist in developing an increased capacity to pay attention to others. Practitioners do not have infinite attention to offer but can cultivate increased attention by also being listened to.
