ABSTRACT
This framework gives insight into why some moments of communication are effective whereas others result in misunderstanding and conflict. Linking the five positive modes within the OK-OK box with OKness implies the underpinning mutual respectful attitude to self and the other and offers options to be flexible in communication styles to best build honest and robust personal and professional relationships. The Adult can choose to integrate appropriate aspects of Parent and Child in service of here-and-now communication. Both Parent and Child modes have two positive as well as two negative modes. The part of Parent that is concerned with aspects of guiding and directing is divided into Assertive and Dominating modes.
