ABSTRACT
This chapter discusses the capabilities i.e. digital business transformation strategy, digital business strategy, digital innovation, digital learning, and adaptability/agility/ambidexterity capabilities. It also discusses what the capabilities mean, how they differ from their traditional or nondigital counterparts, and what their value is to organization performance and longevity. The chapter identifies the key roles hospitality and leisure managers can play in building and maintaining each of these organization capabilities and what competencies they require to perform those key roles. It provides a meaningful introduction to the digital capability, required roles, and required competencies so managers can have a starting point and a contextual framework to support further and lifelong learning/competency development in these important capability areas. Digital transformation is required to effect digital business capabilities. And effecting digital transformation also requires particular capabilities (e.g. digital business transformation strategy, digital leadership).
