ABSTRACT
Digital disruption, digital transformation, and digital business demand rapid shifts in an organization’s culture and its execution speed. This chapter introduces hospitality and leisure managers to the concepts of digital leadership, accelerated change and transformation, digital risk management, and digital governance. It discusses the roles and competencies they require of hospitality and leisure managers. Organization digital leadership capability refers to the presence and collective effectiveness of digital leaders in every part of the organization. One of the biggest challenges organizations face in their digital transformation and digital business efforts is the scale and speed with which the change and transformation are occurring externally, and therefore need to occur internally. Risk management is concerned with how effectively an organization detects, guards against, responds to, and recovers from risk exposures or events.
