ABSTRACT
This book provides administrators, faculty, designers, and support staff with practical guidance for creating and running successful online programs. It describes what is involved in administering every stage of developing and running an online program, from conceptual definition to revision. Many aspects of the administration of online programs are not obvious. Faculty create and teach courses. They have expertise in the subject matter and its pedagogy, but they may not know much about designing and developing online courses, the support needed when they are running, or their administration. Primary responsibilities of administrators include developing the organizational structure and providing the resources needed to develop and deliver programs. Designers help faculty implement course content and pedagogic ideas. Support staff assist faculty and students while courses are running. Support staff offer a point of contact for students’ non-academic issues, such as helping with the learning management system, submitting assignments, using the online library, and other less technical issues.
