ABSTRACT
The tools in this chapter are important to the project manager because many of them act as a double-check and are in one way, or another, related to the project plan regardless if the project manager is planning to use the formal Define, Measure, Analyze, Improve, Control (DMAIC) model. Activities will involve developing potential solutions, defining operating tolerances, assessing the possibility of failures, and designing a deployment plan upon completion of a successful pilot. All mistake-proofing tools are concerned with anticipating what could go wrong and fixing it beforehand. The Pugh matrix, which is a decision matrix, may also be used. This involves compiling a chart: On the left-hand side, list the problems, and on the right-hand side, decide on a rating system. Risk management should be one of the considerations in the Analyze phase when compiling a list of possible solutions.
