ABSTRACT
The Environmental Protection Agency (EPA) is a strong advocate of Lean and Agile. The EPA recently published several successful case studies. The International City and County Management Association supports a program to assist local government organizations with implementing Lean. The challenge with implementing Lean and Agile is that most government departments are organized around functions rather than processes. In the initial process, value stream mapping (VSM) can be extremely useful for governmental agencies. VSM refers to the activity of developing a visual representation of how a particular process, product, or service flows through the system. The purpose of Lean and Agile is about contributing to overall citizen satisfaction. This is accomplished by optimizing value and by delivering services faster.
